Spreadsheets and email run most forwarding desks, and they work — until the third person needs the same answer at the same time.
Nobody chose the spreadsheet way; it accumulated. Every row below is a moment it stops working — and every claim on the right is one a demo can reproduce.
Lanes, houses, charges — the vocabulary is freight forwarding's, not generic software's. The desk recognises its own day.
Jobs, parties, ports and charges import from the sheets you already have — the switch is a migration, not a restart.
Per-user access instead of a workbook everyone can edit, and a tenant database that is yours alone.
The automation pays the bill; the calculator on the automation page shows the arithmetic in your numbers.
| The moment | Spreadsheets + email | Naulon |
|---|---|---|
| A customer asks where their container is | Someone searches an inbox, calls the line, replies an hour later. | The portal already showed them — milestones, days-in-stage, documents. |
| A quote goes out | Sell rates from last month's sheet; margin discovered at invoicing. | Cost and sell on every line; the margin is a column before it is sent. |
| An arrival notice lands | Read, mentally noted, actioned if remembered. | Read into a dated task, routed to the right desk, escalated if it slips. |
| A draft BL needs approval | Checked against memory, or not checked. | Compared field-by-field against the job; the differences ARE the review. |
| A follow-up falls due on someone's day off | It waits for them, or it is forgotten. | The queue holds it, the reminder fires, the desk — not the person — owns it. |
| The month closes | A week of reconciling sheets against the bank. | Double-entry books that were right all month. |
| Someone asks "who changed this?" | Nobody knows; the file was passed around. | The audit log answers, with a name and a time. |
